“Mentoring is a brain to pick, an ear to listen, and a push in the right direction.” ~ John Crosby
The Mentoring Program was created to help students, recent graduates, and career changers enter the technical communication industry. The program is also designed to help develop the next group of enthusiastic
and dedicated chapter leaders.
The mission of the mentoring program is to provide a structured approach by which mentors provide one-on-one assistance to mentees, helping them establish themselves in our profession.
How It Works
A veteran technical communicator is paired with a mentee in a short-term, project-based relationship intended to provide real-world working experience, strengthen the mentee’s candidacy in the local job market, and start the mentee’s professional network.
Potential mentors and mentees have a chance to meet at the two meet-and-greet events. The mentoring committee pairs mentors and mentees based on the mutual desire to work together. The program spans three months, but mentors and mentees can choose to work together longer if desired.
- Gain personal satisfaction from helping others discover their potential.
- Enhance coaching, feedback, and leadership skills.
- Gain exposure to new perspectives from the mentee.
- Expand professional networks.
- Develop pieces for your professional portfolio.
- Develop a professional network.
- Receive career guidance and resume help.
- Increase visibility in the industry.
- Develop and enhance skills needed to move forward in your careers.
Mentorship Spotlight for the Current Cohort
Special thanks to our current mentors for the Spring 2020 Program.
Hi, I’m Art Berger. I’ve currently worked as a Technical Writer for IBM for the past 3 years, and can share my experience in cloud computing and open source documentation that is focused around a developer audience. I’ve written a variety of technical communication products such as user guides, application program interface (API) docs, user interface (UI) text, command line interface (CLI) strings, error messages, and other developer experience (DX) docs. I also head up our team’s side projects in research and content analytics (but that’s definitely something I’m still learning, not an expert!) Before I entered the tech industry, I was a Proposal Manager for a small business in the Federal contracting industry for about 5 years. I responded to RFPs, RFIs, white papers, project management plans, conference presentations, marketing materials, contracts/NDAs/teaming agreements, military resume revision, recruiting, user and installation guides, and translating docs into Spanish. The company’s services were mostly around IT and biometric processing for DoD and Intel community clients. I’m also the President of the STC Carolinas chapter, so if you’re looking to get connected with other professionals, training events, and tech comm resources, I will do my best to help you out with this. My education background is the MS Technical Communication program at NC State and a Bachelors in English, minor in Spanish from Campbell University, so I could also speak to getting into tech from a non-technical background. In my spare time, I enjoy reading, writing, being outside, playing piano, and spending time with family and friends.
Christina Brunk is the Director of Information Development at Extreme Networks in Morrisville, NC. In that role, she leads an international team of permanent and contract technical writers who focus on documenting Extreme products. Christina started her career as a Technical Writer at Memorex Telex and then took on contract writing roles at IBM and CTG before spending 11 years at Sony Ericsson. Her career there migrated beyond writing to include Product Management, Project Management, and Line Management. When she left Sony Ericsson, Christina merged her management and leadership skills – working at Eaton to migrate the company’s content to FrameMaker. In 2011, she moved to Extreme Networks to build a new team on the east coast and to migrate the company’s technical documentation content from FrameMaker to DITA.
Christina believes the heart of her role as a leader is to empower her team by ensuring each member has all the tools and skills necessary to succeed. She thrives in an environment of trust, collaboration, and mutual respect and believes that many problems can be defused through open and honest communication with the right people.
When not working her day job, Christina spends time with her husband, son, and daughter. She loves both college and pro football and attends as many NC State games as she can (pre-Covid). She fills her spare time trying to figure out ways to avoid cooking dinner and also reading and doing crossword puzzles while waiting for her children at swim and soccer practices.
Kimberly Cofrancesco, MS is a passionate speaker and self-proclaimed learning geek! She believes that training does not have to be boring and she’s on a personal mission to help organizations recognize the value of creative approaches to training.
Kimberly has nearly 15 years of experience in learning and development, with a strong interest in how eLearning and virtual training has evolved over the past decade.
She is a lifelong learner, always seeking opportunities to further her own knowledge and skills, while acting as a mentor to share her wisdom with others.
Lindsey Frazier began her career as a chemist, analyzing explosives and managing MIL-SPECs for a DOD contractor. By demonstrating her ability to produce high-quality procedural content for a team of analysts, she was catapulted into technical writing. From there, she began constructing scientific documentation and marketing materials for a global lab equipment company. To expand her knowledge of the field, she pursued an MS in Technical Communication from NC State University, where she also worked as a Grant Writer for the College of Engineering. Through this experience, she developed the expertise to effectively manage the complex requirements involved in developing winning proposal packages. Today, she leads a team of proposal specialists dedicated to crafting compelling, compliant, and customer-focused bid packages that connect the world’s public service providers with innovative technology solutions.
Manasi Gandhi currently works as a technical writer for IBM. She is a graduate in Technical Communication from the NC State. Previously, she was an educator and has a Post Graduate Certification in Education from the University of Cambridge, UK. She also did her Masters in History from the University of Mumbai, India. She is a user advocate and passionate about Web Accessibility and Design Thinking.
Guiseppe Getto is an Associate Professor of Technical and Professional Communication at East Carolina University and is President and Founder of Content Garden, Inc., a digital marketing and UX consulting firm.
He has taught at the college level for over fifteen years. During that time, he has also consulted and formed research and service-learning partnerships with many non-profits and businesses, from technical writing firms to homeless shelters to startups. He is also a poet. Visit http://guiseppegetto.com/ to learn more.
Sree Pattabiraman is the immediate past president of STC-Carolina. She has been an active volunteer of the chapter since 2016 and has served in various roles such as newsletter editor, communications director, presenter, president, and mentor. She works as a Senior Technical Writer for the Information Development team at Extreme Networks. At Extreme, Sree manages installation guides, quick reference guides, and product videos for projects in both software and hardware domain. Before coming to the Research Triangle Area, Sree worked internationally as a technical writer. Sree holds a master’s degree in Technical Communication from North Carolina State University.
In her free time, Sree enjoys running her micro food blog where she promotes and supports local businesses and shares easy recipes.
Area of specialization: DITA, FrameMaker, information gathering from SMEs, resume writing and editing, WordPress, and video production.
Marcia Shannon is a Certified Technical Professional Communicator. After several decades as a business analyst/documentation writer she transitioned to full time technical writing. Her specialty is procedure writing for online tasks which work has taken her to 35 US state, Montreal, and Toronto. Marcia is retired from full time work but is open to freelance opportunities while staying active in tech comm as a volunteer for two STC SIGs. She is excited to share her experience with mentees in the Fall Cohort.
Her professional skills include Requirements Analysis, Software Development Life Cycle (SDLC), Software Documentation and Technical Editing. Marcia earned a BA in Business Administration from Coker College while working full-time.
Lois Shank is an Information Developer & Leader with over 20 years of healthcare IT experience. Working with DITA, Word, and Markdown, Lois delivers clear, effective content that supports a successful customer outcome. She specializes in managing Agile content development across multiple products. Her superpower is streamlining processes so that she can spend less time tracking statuses and more time writing.
Outside of work, Lois enjoys learning new skills (API documentation, anyone?) and traveling scenic back roads with her husband Jeff on their Harley Davidson Ultra Classic.
Check out the work of recent mentees in the program.